Manager, Operations (Alma)

Location: Fully remote; occasional travel may be required for company or team events and meetings.

Salary: $97,000–$113,500 base salary per year

Company

hirify.global and Alma provide AI-enabled mental health support and tools that help therapists offer accessible, in-network care.

What you will do

• Identify operational bottlenecks and use data and analytics to prioritize process improvements, implement change, and scale workflows.
• Partner with Product and Engineering, Business Intelligence, CX Strategy, Payer Partnerships, and Core Operations teams on tools, launches, and escalation projects.
• Analyze operational metrics and report efficiency trends, outcomes, and insights to leadership and business stakeholders.
• Align staffing plans with technology roadmaps and support forecasting and resource planning.
• Lead, coach, and manage an operations team with at least two direct-report Team Leads and a remote frontline workforce of up to 20 agents.
• Maintain service-level agreements, improve ticket resolution, and streamline manual workflow steps.

Requirements

• 3–5 years of professional operations experience, ideally in a startup, healthcare implementation, healthcare consulting, or revenue cycle management environment.
• 2–4 years of people management experience with exempt and non-exempt employees.
• Experience with performance management, feedback, formal improvement processes, and difficult employee conversations.
• Strong capabilities in data-driven decision-making, operational process design, execution, project management, and prioritization.
• Experience leveraging AI to accelerate results, along with strong communication and stakeholder management skills.
• Customer-centric approach and passion for mental health, Alma’s mission, and diversity, equity, and inclusion.

Culture & Benefits

• Remote-first work environment with monthly coworking and work-from-home stipends.
• Medical, dental, and vision insurance with FSA and HSA options.
• 401(k) plan, financial wellness benefits, lifestyle spending account, and employee assistance program.
• Home office stipend, flexible paid time off, 12 paid holidays, and one Alma Give Back Day.
• Inclusive family and medical leave plans, plus wellness, family care, pet, and employee discount benefits.

Hiring process

• Interview details are provided through the recruiting team; applications and interview communications come directly from a helloalma.com email address.