Future Experience Manager (AI)

Location: Hybrid in Richardson, Texas; Bloomington, Illinois; Tempe, Arizona; or Dunwoody, Georgia

Salary: $137,000–$179,000 per year, plus potential yearly incentive pay of up to 16% of base salary

Company

hirify.global is transforming its agent distribution channel through coordinated business strategy, experience design, technology, and field execution.

What you will do

• Build and lead a high-performing team focused on future-state experience work.
• Develop future-state agent and team member journeys, workflows, and shared platform capabilities.
• Synthesize user needs, business outcomes, research, operating context, and current-state realities into clear experience direction.
• Create journey models, experience concepts, principles, patterns, frameworks, and reusable guidance.
• Define how people, digital experiences, AI, automation, and emerging technologies work together across journeys.
• Partner with Experience Design, Product, Technology, and business teams through workshops, research, testing, pilots, and prototypes.

Requirements

• Experience leading work in experience strategy, service design, journey design, workflow design, experience architecture, human-centered design, or digital transformation.
• Strong business acumen, systems thinking, synthesis, storytelling, communication, visualization, and facilitation skills.
• Experience defining complex end-to-end journeys across multiple systems, channels, touchpoints, or organizational boundaries.
• Experience developing reusable experience principles, patterns, frameworks, standards, or decision guidance.
• Experience with user research, journey analysis, testing, prototyping, pilots, experimentation, and human-centered methods.
• Proven people leadership and ability to influence Experience Design, Product, Technology, and business leaders in a large, matrixed organization.

Culture & Benefits

• Regular full-time employment with a standard 38:45-hour work week.
• Annual raise, bonus eligibility, health and wellbeing programs, dental, vision, telemedicine, and mental health support.
• Training programs, tuition assistance, employee resource groups, and mentoring.
• Paid time off, parental leave, paid holidays, life leave, bereavement leave, and community service or education support days.
• 401(k) plan with company contributions of up to 7% of salary, financial coaching, and retirement planning support.