Operations Solutions Manager (Gaming)

Location: United States, San Mateo, California; hybrid working policy. The role supports global operations, requires flexible working hours, and includes approximately 5–10% domestic and international travel.

Salary: $117,900–$176,900 USD base pay per year, with potential bonus eligibility.

Company

hirify.global, part of Sony Interactive Entertainment and Sony Group Corporation, develops gaming hardware, network services, digital content distribution, and entertainment experiences.

What you will do

• Develop and maintain global and regional solutions that support hirify.global Store and Services sales through digital-at-retail channels.
• Own project roadmaps, recommend prioritization, and analyze business drivers, dependencies, and customer impact.
• Coordinate requirements, regional variations, UAT, launches, post-mortems, SLAs, and agreements with internal stakeholders and external partners.
• Drive market and product expansion from requirements gathering through delivery, working with Product Management, Program Management, engineering, and partners.
• Lead retrospective reviews against KPIs and communicate results to Digital Programs, business stakeholders, Product Management, and engineering.
• Prepare data and presentations for organizational, financial, and business operations forums.

Requirements

• 5+ years of experience in the digital industry across product management, project management, business operations, sales operations, and/or commerce.
• Experience working in a global capacity across multiple countries and time zones.
• Strong project planning, data analysis, commercial judgment, communication, collaboration, negotiation, and problem-solving skills.
• Ability to manage changing market conditions, develop recommendations, and translate operational initiatives into business outcomes.
• Proficiency with global operations and collaboration tools, Microsoft Office Suite, G Suite, Confluence, Slack, and Microsoft Teams.
• Ability to work under a hybrid policy in San Mateo, United States, with flexible hours and 5–10% travel.

Nice to have

• Gaming industry experience.

Culture & Benefits

• Work with a global Direct To Consumer and Digital Programs organization focused on digital content distribution.
• Medical, dental, and vision coverage.
• Matching 401(k), paid time off, wellness program, and Sony employee discounts.
• Potential eligibility for a bonus package.
• Inclusive workplace and equal opportunity employment environment.

Hiring process

• Background checks are conducted at the offer stage and may include criminal background checks for some roles.