Tasker Operations Manager (Spanish & English)

Location: San Francisco, California, United States; hybrid schedule with two days of in-office collaboration per week

Salary: $72,000–$97,000 base pay per year, excluding bonus and benefits

Company

hirify.global is a marketplace platform connecting customers with Taskers for home services such as furniture assembly, handyman work, moving help, and errands.

What you will do

• Drive invoices and revenue by improving supply health, booking conversion, Tasker quality, activation, billing, retention, and churn.
• Manage performance across assigned metropolitan areas and provide regional expertise on market trends and supply tactics.
• Coach Taskers through group sessions, lifecycle programs, office hours, profile workshops, and community events.
• Use data to identify lifecycle gaps, recommend cross-functional improvements, and design experiments that improve supply alignment and Tasker success.
• Serve as a product expert, explain platform features, validate issues, and submit bug reports based on Tasker feedback.
• Partner with Product, Customer Support, Partnerships, Marketing, Legal, and Commercial Operations teams; travel up to 10% for metro-specific and team events.

Requirements

• Based in San Francisco or within an easily commutable distance, with availability to travel to other regions as needed.
• 4+ years of experience in marketplace operations, customer success, community management, or a comparable field.
• Bachelor’s degree or equivalent practical experience.
• Full professional fluency in English and Spanish.
• Strong data fluency, communication, negotiation, facilitation, organization, and prioritization skills.
• Experience collaborating with cross-functional teams and proficiency with BI, Google Workspace, and customer success tools.

Nice to have

• Experience managing community programs across multiple metropolitan areas or countries.
• SQL and Sigma proficiency.
• Marketplace or gig-economy experience.

Culture & Benefits

• Hybrid work model with regular in-person collaboration.
• Employer-paid health insurance and 401(k) matching with immediate vesting for US-based employees.
• Flexible time off and two company-wide closure weeks.
• Product, wellness, productivity, and education stipends, plus IKEA discounts and reproductive health support.
• Inclusive, collaborative, fast-paced culture focused on experimentation, ownership, and supporting clients and Taskers.