Patient Liaison (Healthcare)

Location: On-site at the Redwood City clinic, 2727 El Camino Real, Redwood City, California; applicants should live within a 45-minute drive. The clinic operates up to seven days per week, with weekday, weeknight, and weekend shifts.

Hourly wage: $25–$27, depending on experience.

Company

Develops whole-body MRI screening services combining optimized hardware, software, and AI to support proactive healthcare across its clinics.

What you will do

• Welcome patients and visitors and provide a professional first impression.
• Complete patient check-in, registration, identity verification, intake documentation, and checkout.
• Manage appointment scheduling, cancellations, and rescheduling.
• Explain post-scan expectations and coordinate communication between patients, providers, technologists, and clinical staff.
• Address patient concerns with empathy and maintain an organized, efficient front desk.

Requirements

• At least one year of customer service experience, preferably in healthcare or a related field.
• Availability for varied hours, including weekdays, weeknights, and weekends.
• Strong interpersonal, communication, organizational, and problem-solving skills.
• Ability to manage priorities in a fast-paced environment while maintaining sensitivity and professionalism.
• Must be legally authorized to work in the United States and must not require current or future employer visa sponsorship.
• Ability to stand for extended periods during in-clinic patient care.

Nice to have

• Experience in healthcare, hospitality, MedSpa, reception, or front-office operations.

Culture & Benefits

• Work focused on proactive healthcare and patient impact.
• Free whole-body scans for team members.
• Flexible vacation policy and weekly team connection activities.
• Commuter benefits for transit and parking costs.
• Health, dental, vision, and mental health coverage, plus a 401(k) plan without current employer matching.
• Paid sitting breaks in addition to legally required meal and rest breaks when applicable.

Hiring process

• Successful candidates undergo a background check in accordance with applicable federal, provincial, and state requirements.