CPC Processor Customer Support (Healthcare)

Location: Remote - Georgia, United States. Work schedule: Monday-Friday, 8:00am-4:30pm PST. A high-speed internet connection and distraction-free workspace are required.

Salary: $15-$18.32 USD per hour.

Company

hirify.global provides secure data collaboration and connectivity solutions for healthcare organizations, including providers, health plans, researchers, and life sciences companies.

What you will do

• Answer release-of-information calls and inquiries accurately and promptly while providing professional customer service.
• Review, research, resolve, and respond to requests received by phone, email, and written correspondence.
• Document calls, inquiries, and resolutions in the appropriate software systems.
• Follow department and site procedures while meeting productivity and quality-assurance expectations.
• Maintain confidentiality of patient and account information and communicate issues to colleagues and management.
• Attend required meetings and training sessions and maintain reliable attendance.

Requirements

• High school diploma or equivalent from an accredited institution recognized by the State Department of Education.
• Friendly, professional communication style and strong customer-service skills.
• Experience with a multi-line phone system is required.
• Ability to stay organized and work quickly with strong attention to detail.
• Pass the annual introductory HIPAA examination and complete the 90-day ROI Certification course with a score of at least 85%.
• Post-offer health screenings and proof or completion of required vaccinations may be required by clients.

Nice to have

• Intermediate or advanced Microsoft Office skills and at least one year of experience.
• Experience in data entry, medical records, healthcare, insurance claims processing, or document proofreading and editing.

Culture & Benefits

• Remote-first work environment with flexibility to shape the working environment.
• High-speed internet and a distraction-free home workspace required for remote work.
• Equal employment opportunity and reasonable accommodation support.
• This position is not eligible for employment sponsorship.