Brand Success Account Manager (Creator Commerce)

Location: United States; remote-first role

Company

hirify.global is a global technology platform that connects lifestyle creators, brands, retailers, and shoppers through creator-commerce tools and a shopping app.

What you will do

• Own end-to-end Brand Success for a large portfolio of brands using the hirify.global brand platform.
• Educate customers on hirify.global products, best practices, tools, and capabilities to help them complete successful campaigns.
• Consult with brands on creator marketing strategies and drive gifting, flat-fee campaign spend, adoption, and retention.
• Present data-driven performance recaps and recommendations using creator marketing metrics.
• Provide proactive, high-quality customer service and troubleshoot client issues with urgency and creativity.
• Partner with Sales to transition priority brands from pre-sales to post-sales and increase platform adoption.

Requirements

• 2–4 years of Brand Success or Customer Success experience in SaaS, preferably in digital media or marketing.
• Track record of exceeding performance metrics and activity targets.
• Experience presenting to clients, acting as a trusted advisor, and solving customer challenges.
• Strong written, verbal, interpersonal, organizational, project management, and time management skills.
• Experience using data to communicate results and recommendations, troubleshooting client issues, and explaining technical concepts.
• Experience with HubSpot or a comparable CRM; authorization to work in the United States is required, and new employment visa sponsorship is not available.

Culture & Benefits

• Remote-first, productivity-first work environment.
• Competitive compensation and benefits package.
• 401(k) with company matching.
• Medical, vision, and dental insurance.
• Paid maternity and paternity leave, Summer Fridays, and flexible PTO.
• Values include winning, commitment to the journey, and working well.