Account Manager (SaaS)

Location: Coral Gables Office, United States; hybrid

Company

hirify.global is a travel search engine and Booking Holdings company developing consumer and corporate travel products, including the hirify.global for Business platform.

What you will do

• Own a portfolio of corporate accounts and act as the primary contact for adoption, account health, and ongoing support.
• Build long-term relationships with client travel teams and program managers to support retention and satisfaction.
• Lead account reviews, quarterly business reviews, and strategic performance reviews with clients and travel management company partners.
• Monitor account performance, identify risks, and create action plans to resolve issues.
• Drive adoption of AI-assisted booking, group travel, direct content, and international expansion features.
• Coordinate with Product, Support, Finance, and Implementation; manage renewals, amendments, account records, and growth opportunities.

Requirements

• Experience in account management, client success, customer relationship management, hospitality, operations, consulting, or a related client-facing field.
• Experience managing multiple client relationships with strong follow-through and attention to detail.
• Clear written and verbal communication skills and confidence working with contacts ranging from daily users to senior decision-makers.
• Ability to use data to track account performance, identify trends, and inform client conversations.
• Organized, collaborative approach to coordinating internal teams and external partners.

Nice to have

• Experience in corporate travel, B2B technology, or SaaS.
• Familiarity with Salesforce, project management platforms, or business intelligence dashboards.
• Experience working with travel management companies or other third-party service providers.
• Experience supporting product launches, market expansions, or change management.

Culture & Benefits

• Hybrid work with the option to work from almost anywhere for up to 20 days per year.
• Company-paid therapy sessions, Headspace subscription, a company-wide week off, and no-meeting Fridays.
• Paid parental leave, generous vacation, birthday time off, and paid volunteer time.
• Development dollars, leadership development, and access to thousands of on-demand learning courses.
• Travel discounts, employee resource groups, retirement and health plans, free lunch two days per week, and quarterly events.