Business Operations Lead – UK (Fintech)

Location: United Kingdom; hybrid role with at least 3 days per week in the UK office

Company

hirify.global is a Southeast Asian financial platform that provides online insurance and is expanding into spending, saving, investing, exchanging, and travel-related financial services.

What you will do

• Define and execute operational strategies supporting hirify.global's growth in the UK market.
• Run daily customer service, administrative operations, and internal workflows.
• Hire, lead, and develop an operations and administration team.
• Improve processes, identify bottlenecks, automate where possible, and implement systems that reduce cost and increase speed.
• Lead customer support and handle high-stakes or escalated cases directly.
• Oversee office management, documentation, vendor coordination, and adherence to internal policies.

Requirements

• Strong background in operations, execution, or internal business operations in technology, fintech, or fast-scaling environments.
• Experience leading operations and administration teams in high-expectation environments.
• Hands-on approach with strong organisational, execution, and problem-solving skills.
• Ability to work through ambiguity, create structure, and drive execution without formal authority.
• Strong English communication is required.
• Must be based in the United Kingdom and work from the UK office at least 3 days per week.

Culture & Benefits

• Work with global teams representing more than 20 nationalities.
• Hands-on environment focused on ownership, accountability, and practical execution.
• Opportunity to help build financial products and operational systems in a fast-scaling business.

Hiring process

• Online assessment or practical task.
• Role-specific interview.
• CEO and final interview round.
• The process may be completed and an offer made within 1–2 weeks from the start of interviews for strong candidates.