Customer Success Manager

Location: Remote, based in Canada

Company

hirify.global's Napkyn is a full-stack Google partner delivering data-driven marketing, analytics, and technology solutions to leading brands.

What you will do

• Manage the day-to-day operations of multiple client accounts and projects from kickoff through completion.
• Build and maintain project plans covering timelines, milestones, tasks, owners, dependencies, budgets, and documentation.
• Coordinate internal and external meetings, agendas, status updates, presentations, decisions, and follow-up actions.
• Track scope, budget, effort, resource utilization, risks, and dependencies while escalating issues that threaten delivery.
• Coordinate client requests and assess their impact on scope, timelines, budget, and resourcing.
• Identify opportunities for additional services and help improve project management practices.

Requirements

• Experience in client-facing project or account management within consulting, agency, professional services, or technical services.
• Experience managing multiple concurrent engagements, including project-based and ongoing, retainer, or subscription-based work.
• Strong project planning, organization, communication, presentation, and meeting facilitation skills.
• Ability to manage scope, budgets, capacity, utilization, competing priorities, risks, and stakeholder accountability.
• Comfort with technical concepts and the ability to manage requirements, dependencies, timelines, and client expectations.
• Strong judgment, problem-solving ability, commercial awareness, and a continuous improvement mindset.

Nice to have

• Experience managing data, analytics, MarTech, or similarly technology-focused engagements.
• Experience with project management platforms and established project management practices.

Culture & Benefits

• Remote work arrangement for candidates based in Canada.
• Transparent communication about company financials, performance against bonus goals, and business challenges.
• Opportunities to shape the direction of a growing company and develop professionally.
• Access to Employee Resource Groups, diversity and inclusion initiatives, and altruism efforts.
• Inclusive workplace with accommodations available throughout the selection process.