Client Success Manager (SaaS)

Location: Remote anywhere in the United States of America; 30% travel required, including occasional weekend travel for client events, executive business reviews, and strategic stakeholder meetings.

Company

hirify.global provides a SaaS event platform and business intelligence tools for in-person, virtual, and hybrid events serving Fortune 500 clients.

What you will do

• Own client engagement, ongoing success, adoption, retention, and partnership throughout the client lifecycle.
• Build trusted-adviser relationships and advocate for client needs.
• Create account plans covering success factors, metrics, targets, risks, and recommendations.
• Map hirify.global platform features and business benefits to client goals and challenges.
• Coach clients on best practices and effective use of platform modules and features.
• Coordinate with cross-functional teams to improve account health and deliver repeatable value.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years of related client success experience and 5+ years of professional business experience.
• Experience driving organization-wide initiatives and collaborating with internal and external stakeholders.
• Excellent verbal and written communication, presentation, organization, and time management skills.
• Ability to assess changing priorities, work with minimal supervision, and operate effectively in a fast-paced environment.
• Ability to travel approximately 30% within the United States, including occasional weekend travel.

Nice to have

• Experience working with C-level or SVP-level client executives and conducting executive business reviews.
• Experience partnering with Sales during the client renewal process.
• Previous experience at a SaaS company.

Culture & Benefits

• Remote work with exposure to large-scale events and clients around the world.
• Competitive salary and benefits.
• 401(k) plan and generous paid time off.
• Team-building activities and a fast-paced, entrepreneurial work environment.