Customer Success Manager, Global Strategic Brands (Hospitality SaaS)

Location: New York, NY; hybrid workplace

Salary: $147,200–$200,000 annual target cash compensation, including fixed salary and quarterly performance-based bonus. Stock option grant subject to board approval.

Company

hirify.global provides an agentic AI and hotel guest-management platform used by more than 20,000 hotels in over 125 countries.

What you will do

• Own strategic relationships with global enterprise hotel groups and their executive and operational stakeholders.
• Coordinate deployments, adoption initiatives, and account expansions with Implementation and Sales.
• Develop account success plans tied to brand outcomes and property-level adoption.
• Lead executive business reviews, monitor product usage, surface risks, and drive measurable outcomes.
• Partner with Product, Engineering, and Support to represent customer needs, influence the roadmap, and resolve escalations.
• Build customer advocacy and turn successful hotel brands into long-term champions.

Requirements

• BA/BS degree.
• 5+ years of experience in Enterprise Customer Success, Account Management, or Strategic Consulting.
• Experience managing complex, multi-stakeholder enterprise accounts, preferably in hospitality technology or SaaS.
• Strong executive communication skills and the ability to influence C-level stakeholders.
• Experience with strategic planning and account growth in global or multi-property enterprises.
• Strong problem-solving, cross-functional collaboration, and prioritization skills in fast-paced environments.

Nice to have

• PMP certification or equivalent experience.

Culture & Benefits

• Unlimited paid time off, standard holidays, monthly company-wide Canary Days, and a birthday holiday.
• Travel stipend for office exchanges at the San Francisco, New York, or Dallas hubs.
• Hotel stay credit at Canary hotels and at least 30% off rates at selected partner hotels.
• Monthly self-improvement budget and dedicated professional development stipend.
• Employee referral program with cash bonuses.