Manager, Customer Success - Digital Retail

Location: Remote – USA

Salary: $56,500–$74,500 USD per year

Company

hirify.global powers auto-related decisions through proprietary data, advanced analytics, industry expertise, and workflows that connect insight to action.

What you will do

• Execute the Customer Success strategy for approximately 700 Digital Retail dealer customers, maximizing retention, adoption, expansion, and long-term value.
• Drive measurable dealer outcomes, including lead generation, sales, traffic, return on investment, and gross profit.
• Build trusted relationships with dealership leaders and users, including General Managers, Sales Managers, and Digital Marketing Managers.
• Lead Executive Business Reviews and Quarterly Business Reviews for larger-volume dealerships.
• Identify at-risk accounts, prevent churn and downsell, and partner with Sales on renewal and expansion strategies.
• Coordinate with Customer Solutions and Professional Services on technical validation, pilots, implementation, onboarding, training, and handoff to Customer Success.

Requirements

• Bachelor’s degree required.
• 3–5 years of dealership or vendor Digital Retail experience.
• 5+ years of progressive experience in Customer Success, Account Management, or customer-facing roles.
• 5+ years of experience leading high-performing Customer Success or Digital teams.
• Proven success driving retention, expansion, and adoption for enterprise B2B clients.
• Strong understanding of technology-enabled solutions or SaaS products, executive communication, relationship management, and analytical metrics.

Culture & Benefits

• Remote work arrangement in the USA.
• Customer-centric, operationally disciplined, and data-driven working environment.
• Values include innovation, collaboration, simplicity, accountability, and trust.
• Opportunity to influence customer retention, growth, satisfaction, and the long-term success of the Digital Retail business.
• Commitment to diversity and reasonable accommodations during recruitment.