Client Services Associate - Santa Ana, CA (Onsite)

Location: Santa Ana, California; onsite in the office 5 days per week. Approximately 40% travel to trade shows and special events is required.

Hourly rate: $22 estimated.

Company

hirify.global provides grading, authentication, vaulting, and sales services for collectibles, including trading cards, autographs, comics, coins, video games, tickets, and memorabilia.

What you will do

• Provide in-person customer service for PSA, PCGS, PSA/DNA, and WATA submission drop-offs and pickups.
• Explain services, memberships, procedures, policies, pricing, and promotions to customers.
• Review submission forms, handle items correctly, and coordinate order delivery with Receiving.
• Resolve order, payment, shipping, address, submission, and fulfillment issues with internal teams.
• Support VIP submitters, customer care emails, phone inquiries, live chat, written correspondence, and social media interactions.
• Represent hirify.global at trade shows and special events, while coordinating customer pickups and maintaining the pickup area.

Requirements

• Must be authorized to work in the United States; employment eligibility is validated through e-Verify.
• Must work onsite in Santa Ana 5 days per week and travel up to 40% of the time.
• A valid driver's license is required.
• Associate degree or equivalent and/or 4+ years of customer care or hospitality experience is preferred.
• Exceptional written communication, interpersonal, teamwork, presentation, attention-to-detail, and problem-solving skills.
• Experience with Navision, Grading System Manifesting/Order Processing, Zendesk, RingCentral, Slack, and Google Docs.

Nice to have

• Valid passport.
• Experience representing a company at trade shows and special events.

Culture & Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching plan, paid vacation, and ten company-paid holidays.
• Employee discounts on select grading services.
• Flexible schedules may be available depending on the team and shift.
• Celebrations, holiday events, and team-building activities.

Hiring process

• Video interviews require candidates to keep their cameras on.
• Some interview steps may take place by phone; an onsite interview may be requested during the final stages.