Customer Relations Specialist I, PSA

Location: Jersey City, NJ; full-time onsite. Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m.. Candidates must be authorized to work in the United States; employment eligibility is verified through E-Verify.

Hourly rate: $20.50.

Company

hirify.global provides technology-enabled authentication, grading, vaulting, and sales services for trading cards, memorabilia, and other collectibles through brands including PSA.

What you will do

• Resolve customer queries by clarifying issues, investigating causes, and explaining appropriate solutions.
• Work with Operations and other departments to develop accurate customer responses and resolutions.
• Process customer adjustments and maintain account information.
• Investigate claims and support shipping and handling-related issues.
• Keep department spreadsheets updated with incoming orders.
• Escalate unresolved issues to the appropriate lead or supervisor.

Requirements

• At least 6 months of relevant customer relations or customer service experience.
• High school diploma or equivalent; a college degree is preferred.
• Strong problem-solving, communication, listening, empathy, organization, and interpersonal skills.
• Working knowledge of Google Workspace.
• Ability to use a computer and phone system for extended periods and lift, carry, and move materials up to 40 pounds.
• U.S. work authorization and availability for the required onsite schedule in Jersey City are mandatory.

Nice to have

• Experience using Salesforce.
• College degree.

Culture & Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Paid vacation and ten company-paid holidays.
• 401(k) matching plan.
• Fertility, commuter, and educational assistance benefits.
• Employee discounts on select grading services, plus team celebrations and activities.