Strategy & Operations Principal (Transportation)

Location: Los Angeles, CA, United States; on-site daily operations required

Salary: $130,000–$165,000 per year, excluding equity or variable pay where applicable.

Company

Technology company transforming transportation through intermodal transit services.

What you will do

• Manage the on-site daily operations of an intermodal transit service for a partner.
• Prioritize real-time operational issues for drivers and dispatchers and create schedules for a round-the-clock team.
• Manage, mentor, coach, and develop dispatchers, shift managers, and drivers.
• Build relationships with driver partners, customers, community leaders, local organizations, senior management, and external partners.
• Define team metrics, track KPIs, prepare reports, and analyze data to improve processes, resource allocation, efficiency, and customer satisfaction.
• Ensure compliance with federal, state, local, and company policies, procedures, and service-operation regulations.

Requirements

• At least 6 years of experience as an operations manager.
• Bachelor’s degree.
• Extensive experience leading support teams and developing people.
• Strong communication, delegation, prioritization, problem-solving, and multitasking skills.
• Ability to operate autonomously, adapt quickly, and take responsibility in a fast-paced environment.
• Commitment to delivering a high-quality customer service experience.

Culture & Benefits

• Free medical plans.
• 401(k) matching.
• Comprehensive benefits package.
• Opportunity to work in a fast-paced technology environment with significant operational responsibility.