Dispatch Lead (Logistics)

Location: Park City, Utah; in-person five days per week. Weekend availability may be required based on operational needs.

Salary: $55,000–$68,000 per year, excluding equity or variable pay where applicable.

Company

hirify.global operates customer support and real-time dispatch services for local transportation operations.

What you will do

• Lead, coach, and develop a frontline team responsible for customer support and dispatch operations.
• Serve as the escalation point for complex customer and operational issues, making timely decisions with limited guidance.
• Own performance across customer experience, service levels, quality, productivity, and operational outcomes.
• Oversee dispatch activities, coordinate resources, and proactively resolve service issues.
• Use operational systems and performance data to identify emerging issues and support decision-making.
• Partner with General Managers and cross-functional teams to diagnose root causes and implement process improvements.

Requirements

• 3+ years of people management experience in frontline operations, customer support, dispatch, call-center, logistics, transportation, or a similar fast-paced environment.
• Ability to coach, develop, and hold team members accountable while building an engaged team culture.
• Strong judgment, prioritization, and decision-making skills under pressure.
• Customer-focused, empathetic, analytical, and able to translate insights into operational improvements.
• Comfort learning new systems and technologies quickly and working independently in ambiguous environments.
• Must work in person in Park City five days per week.

Culture & Benefits

• Medical plans.
• 401(k) matching.
• Fast-paced operational environment with changing priorities.
• Opportunity to collaborate with Operations, Product, Support, and local leadership.