Claims Coordinator (Employee Benefits)

Location: Hybrid in Dorking or Basingstoke, UK, with 8 days per month in the office

Salary: £26,000 per year

Company

hirify.global is an international employee benefits provider helping create healthier and happier workplaces.

What you will do

• Register new claims accurately and efficiently.
• Manage customer and broker enquiries by email and telephone.
• Keep customers informed throughout the claims process and deliver empathetic, professional service.
• Process claims administration and correspondence, review ongoing long-term claims, and update customer records.
• Manage shared mailboxes and workflow queues to maintain service levels.
• Support the wider Claims team and identify opportunities to improve processes and customer experience.

Requirements

• Customer service experience gained face-to-face, by telephone, or via email.
• Excellent attention to detail, accuracy, and organisational skills.
• Ability to manage multiple priorities and learn new systems and processes.
• Strong written and verbal communication skills.
• Positive, team-focused attitude and good working knowledge of Microsoft Office applications.
• Previous claims experience is not required; entry-level applicants and recent graduates are welcome.

Culture & Benefits

• Supportive Claims team and opportunities for career growth.
• Inclusive workplace committed to supporting people with disabilities and long-term health conditions.
• Disability Confident Scheme interview support for eligible applicants who opt in.
• Reasonable accommodation is available during the application and recruitment process.