Customer Service Advisor (Life Sciences)

Location: Düsseldorf, Germany

Salary: €25,000–€40,120 per year

Company

hirify.global provides tools for researchers and clinical diagnostics professionals to support the treatment and prevention of disease worldwide.

What you will do

• Act as the first point of contact for sales enquiries through phone, email, and live chat.
• Process sales orders across e-commerce, email, and telephone channels.
• Prepare quotations and proformas, coordinate stock returns, and monitor backorders.
• Handle order queries and non-technical complaints while providing practical solutions.
• Coordinate with Sales, Accounts, Technical Service, and Marketing to deliver seamless customer service.
• Maintain customer accounts, documentation, database records, and after-sales follow-up.

Requirements

• Bachelor’s degree or equivalent in Hospitality, Business, Marketing, Life Sciences, or a technology-related field.
• Previous customer-focused experience is helpful; recent graduates are welcome.
• Fluent written and spoken English and German are required.
• Strong IT skills and familiarity with ERP or CRM platforms; Microsoft Dynamics 365 or Salesforce experience is beneficial.
• Strong organization, administration, multitasking, communication, and interpersonal skills.
• Professional, adaptable, calm under pressure, and committed to continuous improvement.

Nice to have

• Experience with Microsoft Dynamics 365 or Salesforce.
• Previous experience in a customer-focused role.

Culture & Benefits

• Competitive wages and benefits for employees and their families.
• Retirement programs and an employee stock purchase plan.
• Mentorship, training and development, promotional opportunities, and internship programs.
• International and diverse work environment with employee resource groups, volunteer activities, and employee events.
• Culture focused on empowerment, innovation, product quality, customer satisfaction, and continuous improvement.