Client Services Associate, Beckett (Collectibles)

Location: Plano, Texas; onsite in the office 5 days per week. Approximately 40% travel is required for trade shows and special events.

Hourly rate: $21.50.

Company

hirify.global provides grading, authentication, vaulting, and sales services for trading cards, autographs, comic books, coins, video games, tickets, and memorabilia through brands including Beckett, PSA, PCGS, SGC, and Card Ladder.

What you will do

• Provide in-person customer service for submission drop-offs, pickups, order questions, pricing, and fulfillment.
• Schedule and coordinate customer drop-offs and pickups, ensuring accurate forms, secure item handling, and timely delivery to Receiving.
• Resolve submission, payment, shipping, address, order-status, and customer complaint issues with internal teams.
• Support VIP and high-value submissions in coordination with Security and Sales.
• Handle customer care emails, phone calls, written correspondence, live chat, and social media inquiries.
• Represent the company at trade shows and special events when needed, and maintain organized customer-facing areas.

Requirements

• Must work onsite in the Plano office five days per week and be authorized to work in the United States.
• Valid driver’s license required; ability to travel up to 40% of the time.
• Associate degree or equivalent preferred, or 4+ years of customer care or hospitality experience.
• Strong written and verbal communication, interpersonal, teamwork, attention-to-detail, and problem-solving skills.
• Ability to explain company policies and procedures and work effectively with cross-functional teams.
• Ability to lift, carry, and move materials up to 40 pounds and sit or stand for extended periods.

Nice to have

• Valid passport.
• Experience with Navision, Grading System Manifesting/Order Processing, Zendesk, RingCentral, Slack, and Google Docs.
• Associate degree or equivalent education.

Culture & Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching plan, paid vacation, and ten company-paid holidays.
• Employee discounts on selected grading services.
• Flexible schedules may be available depending on the team, along with celebrations, holiday events, and team-building activities.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview steps may take place by phone.
• An onsite interview may be requested during the final stages.