Customer Advocate (SaaS)

Location: Sheffield, United Kingdom; hybrid working with 4 days in the office and 1 day from home.

Company

hirify.global provides purpose-built, industry-specific ERP, supply chain management, and compliance software to specialized organizations worldwide.

What you will do

• Own relationships with assigned customers throughout the full renewal lifecycle.
• Lead renewal conversations with business and finance contacts and communicate customer value.
• Prepare renewal contracts and order forms, including pricing, uplifts, and co-terminations.
• Coordinate with Finance, Legal, and Operations to resolve billing, system, and account issues.
• Oversee invoicing, payment follow-up, asset accuracy, and renewal records.
• Use Salesforce data, AI assistants, and customer feedback to identify risks, automate administration, and improve renewal processes.

Requirements

• At least 1 year of experience in customer success, renewals, or finance operations.
• Experience in a SaaS or software company is preferred.
• Strong communication and negotiation skills for business- and finance-level conversations.
• Interest in working with AI and automation to improve efficiency and scalability.
• High attention to detail, accountability, and comfort owning processes.

Nice to have

• Working knowledge of Salesforce or a similar CRM.
• Experience with contract management and billing systems.
• Understanding of on-premises maintenance and SaaS subscription models.

Culture & Benefits

• Hybrid work model with four office days and one home-working day.
• Opportunity to grow within a global software company focused on work-life balance.
• Pension scheme and life assurance.
• Private medical care and income protection scheme.
• Inclusive culture focused on diversity, equity, and inclusion.