Service Desk Associate (German Speaker)

TL;DR

Service Desk Associate (Fintech): Providing software support and ATM management for financial institutions with an accent on incident management and user communication. Focus on resolving technical incidents, managing database software for banks, and coordinating service management processes.

Location: Hybrid in Belgrade, Serbia

Company

hirify.global is a global leader in expanding financial access, optimizing branch operations and self-service availability for financial institutions and retailers.

What you will do

• Manage ATM databases and provide software support for banking clients.
• Handle the full incident lifecycle: identification, logging, categorization, prioritization, and resolution.
• Communicate with the user community and provide status updates throughout the life of an incident.
• Coordinate with internal service management processes, including Change, Problem, and Service Level management.
• Generate detailed reports based on client or supervisor requests.

Requirements

• Degree from a 4-year college or university.
• Fluent German and English language skills.
• Proficiency in MS Office Suite.
• Proven customer service experience.
• Basic understanding of telecommunications, network, and IT solutions.

Nice to have

• Experience in ATM operations, bank operations, or retail banking.

Culture & Benefits

• Private Health Insurance, Life, Accident & Disability Insurance.
• Employee Referral Bonus Program and Baby Bonus.
• Wellbeing resources and employee discounts with partners.
• Numerous opportunities for internal career pathing and advancement.