Technical Support Specialist (Retail & Financial Systems)

Location: Belgrade, Serbia (hybrid)

Company

hirify.global provides financial-access and self-service technology for financial institutions and retailers worldwide.

What you will do

• Provide technical assistance to Customer Engineers working at customer locations.
• Identify, analyze, diagnose, and resolve technical problems.
• Use NCR and vendor knowledge systems to identify solutions and confirm that resolutions are successful.
• Escalate issues to specialized support centers when no known solution is available while retaining ownership through resolution.
• Provide management updates when resolution may exceed contractual requirements.
• Coordinate with Service Coordinators and the ATM Management Center on part numbers and customer-specific technical details.

Requirements

• Previous experience in customer support or technical support.
• Fluent English in oral and written communication is required.
• Experience supporting retail and financial customers is desirable.
• Technical degree, diploma, or equivalent experience.
• Knowledge of Windows-based applications, TCP/IP and other network protocols, PC hardware, and troubleshooting tools.
• Strong listening, communication, analytical, problem-solving, teamwork, and self-management skills.

Nice to have

• Experience as a field-based Customer Engineer supporting PC, retail, or financial systems.
• Knowledge of retail equipment and ATM systems.
• Experience troubleshooting retail hardware and application environments.

Culture & Benefits

• Private health insurance.
• Life, accident, and disability insurance.
• Wellbeing resources and a baby bonus.
• Employee referral bonus program.
• Internal career development and advancement opportunities.
• Employee discounts with hirify.global partners.