Director, Customer Success (Medmo)

Location: Remote; periodic customer and industry-event travel, most likely three times per quarter for two days per trip

Salary: $165,000–$185,000 base annually, plus discretionary bonus and benefits

Company

hirify.global combines clinical expertise, advanced AI, and radiology quality data to improve diagnostic accuracy and patient outcomes. Its combination with Medmo created a platform spanning imaging access, referral management, care coordination, and radiology quality.

What you will do

• Build and evolve Medmo’s Customer Success function, including the CS playbook, account health scoring, segmentation, QBR cadence, and sales-to-CS handoff process.
• Own relationships across a portfolio of healthcare accounts and serve as a strategic advisor to regional and executive client leaders.
• Drive account retention and expansion through executive stakeholder management, performance data, and ROI analysis.
• Lead onboarding advocacy, communicate client goals to Operations and Product, and escalate issues through resolution.
• Manage operational reporting, monthly business reviews, QBRs, and annual strategic meetings.
• Coordinate structured account handoffs from Business Development, including scope, pricing, and commitments.

Requirements

• 10+ years of progressive experience in Customer Success, Account Management, or Operations.
• Experience in primary care, value-based care, digital health, or health plan environments.
• Proven ability to manage executive stakeholders and communicate with C-suite and clinical leadership.
• Strong understanding of how physician organizations operate and measure success.
• Ability to analyze operational data and extract actionable insights.
• Periodic travel to customer sites and selected industry events is required.

Nice to have

• Domain expertise in Medicare Advantage, primary care, or value-based care programs.

Culture & Benefits

• Remote-first work environment with periodic customer and event travel.
• Three medical plan options, including one with 100% of premiums covered for employees and dependents.
• Vision and dental coverage.
• Flexible time off and 16 company-wide holidays.
• 401(k) retirement plan.
• Annual professional development and wellness stipends.
• AI is used actively in day-to-day work, with investment in employee AI fluency.