Client Success Leader (Healthcare)

Location: Virtual role with travel to client sites up to 70% when travel restrictions are not in place; onsite meetings during customer business hours are required.

Company

hirify.global supports ChartSpan, a healthcare services organization working with physician practices on programs, services, Medicare compliance, and revenue performance.

What you will do

• Manage client relationships, account activity, customer satisfaction, and service delivery across a portfolio of physician practices.
• Build relationships with executive sponsors, practice managers, providers, and other influential stakeholders.
• Define client success metrics and use ChartSpan data and program analytics to track performance and deliver value.
• Coordinate internal support and management resources to meet account objectives and customer expectations.
• Develop client plans, identify customer needs, resolve performance issues, and maintain communication during challenging situations.
• Drive client participation in value-added services, webinars, case studies, and reference programs while meeting customer service KPIs.

Requirements

• Bachelor’s degree.
• 5+ years of professional experience, preferably including enterprise-level customer management.
• 3+ years of relevant healthcare industry experience.
• Demonstrated ability to build credibility with clinical decision-makers and develop relationships with C-suite executives.
• Excellent communication, listening, influencing, negotiation, organization, deadline-management, and follow-up skills.
• Technical proficiency with Microsoft Office Suite and the ability to conduct onsite client meetings.

Culture & Benefits

• Results-oriented, energetic, collaborative working environment.
• Virtual work arrangement at the current time.
• Opportunity to work directly with physician practices and healthcare stakeholders.
• Role includes substantial client travel and in-person stakeholder engagement.