Associate Desktop Support Technician (IT Support)

Location: Ruby Memorial Hospital (WVUH), Morgantown, West Virginia, United States. On-site support may be required at other WVUHS facilities or affiliated sites, including travel for implementations, training, and support.

Company

hirify.global operates within the West Virginia University Health System and provides information technology support for healthcare facilities.

What you will do

• Install, maintain, test, troubleshoot, and repair PCs, laptops, tablets, printers, IP phones, mobile devices, operating systems, and office software.
• Diagnose hardware and software issues, identify root causes, recommend long-term solutions, and assist end users with IT requests and trouble calls.
• Provide on-site technical assistance and training, including support for wired and wireless connectivity.
• Provide device-level network support and respond to visual and audible system alarms.
• Coordinate assigned projects and tasks, document risks and work status, follow change-control procedures, and meet project deadlines.
• Support medical equipment service activities where applicable, including vendor coordination, service documentation, preventive maintenance, and basic repairs.

Requirements

• Associate degree in Information Technology or a related technical field, or two years of experience supporting personal computer hardware and software.
• Ability to troubleshoot hardware, software, workstation, peripheral, and basic network issues.
• Ability to work independently and collaboratively, prioritize tasks, make decisions, manage changing workloads, and communicate effectively.
• Ability to handle confidential information and work in a high-stress, fast-paced environment.
• Ability to travel independently to other WVUHS facilities or affiliated sites when assigned and accept on-call responsibilities.
• Ability to meet the physical requirements of frequent walking, standing, lifting, reaching, pushing, pulling, and responding quickly to system alarms.

Nice to have

• A+ Certification, CCNA, MCP, or MCSE.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Training and professional development are provided, including required position-related certification training.
• Work includes collaboration with multidisciplinary groups, departmental teams, project teams, patients, families, and customers.
• Standard office environment with occasional work at remote healthcare facilities or affiliated sites.
• Employment is non-exempt and governed by WVUHS policies and applicable site policies.