IT Associate Desktop Support Analyst

Location: On site at Springhill Medical Center in Mobile, Alabama, United States

Hourly pay: $22.83

Company

hirify.global provides managed IT services in a healthcare environment.

What you will do

• Serve as a frontline point of contact for end users experiencing technical issues.
• Diagnose and resolve hardware, software, system access, and network connectivity problems.
• Gather issue details, perform initial troubleshooting, prioritize tickets, and escalate complex incidents.
• Document actions, statuses, resolutions, known issues, and troubleshooting procedures in the ticketing and knowledge-base systems.
• Coordinate with other IT teams to resolve critical problems efficiently.
• Support system updates, PC loading, device deployments, process improvements, and an on-call rotation.

Requirements

• High school diploma required.
• Two to four years of experience in a related field required.
• Strong knowledge of IT systems and networks.
• Strong troubleshooting, interpersonal, verbal, and written communication skills.
• Customer-service orientation and ability to work collaboratively.
• Successful pre-employment drug screening and background check required.

Nice to have

• Bachelor’s degree.
• ITIL or another relevant certification.
• Experience with Mac and iOS products.

Culture & Benefits

• Full-time employment with an on-call rotation.
• Drug-free workplace.
• Collaborative IT environment focused on knowledge sharing and service improvement.