Network Operation Centre (NOC) Analyst (Telecommunications)

Location: São Paulo, Brazil. The role requires availability for a 24/7 shift rotation.

Company

hirify.global is a global telecommunications provider delivering mobile connectivity, eSIM, and regulated telecom services through its own mobile core network and technology platform.

What you will do

• Provide first- and second-tier support for failures affecting telecom platforms and services.
• Investigate incidents, apply established procedures, and mitigate customer impact where possible.
• Handle internal and external support requests through agreed processes and interfaces.
• Escalate complex incidents to internal or external third-level teams and partners with appropriate troubleshooting information.
• Maintain operational documentation, configurations, and procedures for systems, platforms, and services.
• Coordinate with Customer Services, Service Delivery Managers, and technical teams during crisis management and incident-room activities.

Requirements

• Degree in Telecommunications Engineering or Computer Science, or equivalent professional experience.
• Proven experience troubleshooting CORE/RAN networks and protocols including SS7, MAP, SIP, CAP, ISUP, and DIAMETER.
• Ability to manage incidents involving complex networks, services, and systems.
• Proficient English and clear, concise communication skills.
• Availability to work in a 24/7 shift rotation.
• Independent, analytical, detail-oriented, methodical, customer-focused, and comfortable working in a fast-paced environment.

Nice to have

• Knowledge of the IoT ecosystem.
• Experience working in a 24/7 Network Operations Centre environment.

Culture & Benefits

• CLT employment contract with job stability and employee benefits.
• Quarterly performance bonuses.
• Meal allowance of R$100 per working day through a Caju card.
• Health insurance with 50% of the premium covered by the company.
• Extended parental leave and daycare allowance of R$500 per month per child for mothers with children under three.
• Professional development, international office opportunities, and a collaborative, multicultural work environment.