Technical Support Engineer (TSE) Intern

Location: Hybrid in Addison, Texas; office attendance required at least three days per week. U.S. work authorization required now and in the future.

Salary: $27.00 per hour, with 401(k) matching and a monthly communications reimbursement allowance.

Company

hirify.global develops an AI-driven autonomous IT platform for real-time endpoint management, security, operations, and risk management.

What you will do

• Support enterprise customers by triaging technical issues, answering questions, and helping resolve production cases.
• Work with a mentor and other Technical Support Engineers on customer cases and technical investigations.
• Conduct root cause analysis and document activity, best practices, reports, and technical findings.
• Support security and operations use cases, including forensics, cyber threat intelligence, incident response, compliance, vulnerability scanning, patching, and integrity monitoring.
• Assist with hirify.global platform and module upgrades, integrations, automation, and product testing in a home lab.
• Deliver special projects with fellow interns and develop an understanding of hirify.global technology and support practices.

Requirements

• Authorization to work in the United States now and in the future.
• Availability to work full-time from June 7, 2027, through August 13, 2027, in the hybrid Addison office schedule.
• Currently enrolled as an undergraduate student at a college or university, with expected graduation in December 2027 or spring 2028.
• Minimum GPA of 3.5.
• Some experience with endpoints, networking, or operating systems and servers.
• Ability to work independently with sound judgment, attention to detail, and a customer-focused approach.

Nice to have

• IT helpdesk experience.
• Other customer-facing experience.

Culture & Benefits

• 1:1 mentorship, team triaging, and shadowing opportunities for interns.
• 401(k) matching and a monthly communications reimbursement allowance.
• Collaborative, respectful, and diversity-focused working environment.
• Five days of volunteer time off after 90 days of employment for eligible interns and contractors.