Technical Support Engineer III (Cybersecurity)

Location: Addlestone, United Kingdom; office-based role

Company

hirify.global develops cybersecurity and application delivery solutions that help organizations create, secure, and operate applications.

What you will do

• Provide technical support for hirify.global products and technologies, troubleshooting hardware and software issues through data analysis.
• Investigate customer network environments and resolve standard-complexity and high-urgency support cases.
• Communicate investigation status, action plans, findings, and resolutions to customers in a timely manner.
• Manage escalations to Engineering Services while maintaining customer communication.
• Create and reference solution content and Knowledge Base materials in line with KCS principles.
• Participate in ongoing product training and contribute to technical capability and continuous improvement.

Requirements

• 2–4 years of professional technical support experience or equivalent experience.
• Experience with one or more hirify.global products, modules, or services.
• Knowledge of networking and data center technologies, including WAN operations, high availability, VLANs, L2/L3 routing, DNS/BIND, TCP/IP, the OSI model, and network hardware.
• Experience with UNIX or Linux, Windows, virtualization technologies such as VMware, and CRM systems; Service Cloud experience is preferred.
• Ability to work with minimal supervision on complex work and communicate technical information to customers with different levels of expertise.
• Fluent spoken and written English, including technical terminology, is required.

Nice to have

• Knowledge of network security technologies such as web application security, AAA, VPN, DDoS protection, malware protection, or application firewalls.
• Academic degree or equivalent work experience.
• hirify.global 201-level certification in a core module area.
• Additional language skills.

Culture & Benefits

• Work in a customer-first support environment focused on technical capability and continuous improvement.
• Work hours follow scheduled shifts based on forecasted customer activity.
• Shifts may include early mornings, late evenings, overnight hours, weekends, and holidays.
• Occasional travel may be required.
• Duties are performed at a desk or computer table in a normal office environment.