Service Representative (Healthcare)

Location: Remote, associated with Hingham, Massachusetts, United States; fixed hours are 8:30am–4:30pm EST. Remote associates must follow hybrid working guidelines for video participation in training and meetings.

Salary: $20.51 per hour during training, equivalent to $40,000 per year; eligible for progression-based increases, annual raises, and performance-based variable pay.

Company

hirify.global provides health insurance focused on quality, affordable, and equitable healthcare and member experience.

What you will do

• Resolve telephone and written provider claims-related service inquiries.
• Respond to questions about provider benefits, corporate policies, timely filing, account receivables, and claims processing.
• Use appropriate telephone techniques and written communication to provide professional provider support.
• Research issues and develop accurate resolutions in an unscripted, fast-paced service center.
• Participate in phased new-hire training, ongoing learning, and career development activities.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience with frequent communication by phone, email, or in person.
• Strong familiarity with technology, including Microsoft Office applications, and the ability to learn new tools quickly.
• Clear communication, analytical thinking, multitasking, proactive decision-making, and problem-solving skills.
• Ability to work the fixed 8:30am–4:30pm EST schedule and maintain a distraction-free ergonomic remote workspace.
• Remote work requires video participation in training and meetings.

Nice to have

• Experience in a fast-paced, unscripted, service-first environment.

Culture & Benefits

• Supportive remote-working opportunities in a structured service center environment.
• Health, wellness, medical, dental, and vision benefits.
• 401(k) retirement benefits, paid holidays, vacation, personal, and wellness time.
• Tuition reimbursement, mentorship, networking, internal career pathing, and employee resource groups.

Hiring process

• New hires complete a phased training program covering the health insurance industry and provider services.
• Training and meetings include video participation for remote associates.