Customer Service Representative-I (Escalation & Self-Pay) - PFS (Remote) (Healthcare Revenue Cycle)

Location: Remote position associated with Farmington Hills, Pontiac, Livonia, and Shelby, Michigan, United States

Salary: $19.5965–$29.3948 per hour

Company

hirify.global provides hospital and healthcare services, including patient business and revenue-cycle operations.

What you will do

• Handle self-pay and insurance billing, collection inquiries, and related revenue-cycle requests.
• Help patients resolve billing issues, establish payment plans, and address complaints and general inquiries.
• Document customer complaints, interactions, actions taken, outcomes, and follow-up activities in the appropriate systems.
• Track customer-service trends and recommend resolutions to recurring issues.
• Resolve issues independently or escalate complex matters to the Customer Service Supervisor.
• Submit, track, trend, and report customer-service activities to relevant stakeholders.

Requirements

• High school diploma or an Associate's degree in Accounting, Business Administration, or a related field, plus completion of the hirify.global Trainee program; alternatively, at least one year of relevant healthcare revenue-cycle or customer-service experience.
• Experience with medical claims processing, financial counseling, financial clearance, accounting, or customer service in a hospital, clinic, health insurance, managed-care, or healthcare financial-services setting.
• Previous service or call-center experience with strong verbal and written communication, interpersonal, organizational, time-management, and attention-to-detail skills.
• Ability to interpret customer requirements, recommend appropriate actions, work independently, and operate keyboard and telephone systems effectively.
• Basic knowledge of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Ability to work in a collaborative environment, manage multiple priorities, meet deadlines, and comply with applicable laws, regulations, and hirify.global policies.

Nice to have

• Experience in a complex, multi-site environment.
• Completion of regulatory or mandatory certifications and skills-validation competencies.

Culture & Benefits

• Full-time employment on the day shift.
• Remote work arrangement associated with Michigan locations.
• Work in a collaborative, shared-leadership environment focused on dignity, integrity, inclusion, and person-centered care.
• Typical office conditions with frequent telephone and in-person communication, multiple concurrent tasks, and changing priorities.