Client Success Manager (Healthcare Revenue Cycle)

Location: United States; remote/home-based. Up to 25% travel required.

Salary: $103,669–$179,693 per year, plus variable pay opportunity.

Company

hirify.global is a global data and technology company serving markets including financial services, healthcare, automotive, agribusiness, and insurance.

What you will do

• Develop strategies to improve client retention, engagement, and expansion using success metrics and key performance indicators.
• Analyze customer data to identify trends, pain points, and optimization opportunities.
• Build relationships with client partners, resolve concerns, and identify upselling and cross-selling opportunities.
• Improve client success processes and operational efficiency.
• Monitor performance metrics and report progress to senior management.
• Collaborate with sales, marketing, product development, support, and implementation teams to deliver a seamless customer experience.

Requirements

• 10+ years of experience in healthcare revenue cycle operations, with an emphasis on Patient Access.
• 7+ years of experience working with HIS systems.
• Provider-based healthcare experience and healthcare project management or consulting experience.
• Excellent skills with Salesforce or a similar customer relationship management system.
• Proficiency with generative AI tools.
• Ability to resolve complex issues, collaborate across teams, and adapt to changing organizational needs.

Nice to have

• Bachelor’s degree.
• HFMA or CRCR certification.

Culture & Benefits

• Flexible remote work environment.
• Medical, dental, and vision coverage.
• 401(k) matching.
• Flexible time off, including volunteer time off, vacation, sick leave, and 12 paid holidays.
• Compensation and benefits vary based on work location and other job-related factors.