Customer Success Engineer - Costa Rica

Location: Costa Rica

Company

Redis develops in-memory database products for caching, vector search, cloud, and on-premises application deployments.

What you will do

• Help customers overcome technical obstacles and adopt Redis products successfully.
• Provide guidance, troubleshooting, and technical support during the post-sales phase.
• Build and maintain strong customer relationships while acting as a customer advocate internally.
• Manage customer accounts and identify opportunities for upselling and cross-selling.
• Track productivity, resolution time, customer satisfaction, and satisfaction-response rates.

Requirements

• At least 2 years of experience in development and customer-facing consulting, support, or operations roles.
• Knowledge of web technologies including HTML5, CSS3, JavaScript, responsive design, and frontend frameworks such as React, Angular, or Vue.
• Familiarity with backend frameworks, SQL and NoSQL databases including Redis, API integrations, Docker, Kubernetes, OpenShift, CI/CD, and cloud platforms.
• Strong research, analytical, problem-solving, ownership, time-management, and prioritization skills.
• Advanced English proficiency at C1 level is required for reading and writing.
• Demonstrated focus on customer satisfaction, trust, self-development, and proactive learning.

Nice to have

• Portuguese language skills.
• Experience with IaaS, SaaS, PaaS, and modern technology deployment models.

Culture & Benefits

• Work in a diverse and inclusive environment where different perspectives are supported.
• Join a global organization focused on curiosity, innovation, and continuous learning.
• Reasonable accommodations are available during the recruitment process.
• Employment is subject to successful completion of a background check.