Customer Success Engineer (AI)

Location: Remote within the PST or MT timezone

Salary: $85,000–$110,000 per year, location independent

Company

hirify.global provides an AI-powered agentic marketing platform built on a composable customer data platform, helping marketing teams analyze performance, develop ideas, and create campaigns.

What you will do

• Help users get maximum value from the platform through Intercom, Slack, phone, and email support.
• Read and apply API documentation to investigate technical questions and customer issues.
• Support integrations with CRMs, email service providers, ERPs, and other SaaS tools.
• Collaborate closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.
• Participate in an on-call rotation to provide timely support for customer needs and critical issues.

Requirements

• U.S. work eligibility is verified after hire through E-Verify.
• 2+ years of experience in a customer-facing role.
• Technical background gained through work experience or education.
• Conversant in SQL or willing to learn basic and advanced SQL concepts.
• Strong discovery, interpersonal, verbal, and written communication skills.
• Ability to adapt to change, work independently, collaborate effectively, and operate with curiosity and humility.

Culture & Benefits

• Opportunity to work in a growing startup and contribute across the organization.
• Broad exposure to customer success, technical account management, solutions engineering, marketing, engineering, and operations.
• Equity compensation through ISO options, with early exercise and a 10-year post-termination exercise window.
• Work environment centered on impact, collaboration, kindness, humility, and customer outcomes.