Customer Success Engineer

Location: Vancouver, British Columbia, Canada

Salary: 90,000–115,000 CAD per year, plus equity compensation in the form of ISO options.

Company

hirify.global provides an Agentic Marketing Platform powered by a Composable CDP, helping marketing teams use customer data and AI to build and optimize campaigns.

What you will do

• Support users through Intercom, Slack, phone, and email.
• Help customers get more value from the hirify.global platform.
• Read and apply API documentation to resolve technical questions.
• Work with SaaS tools including CRMs, ESPs, and ERPs.
• Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.
• Participate in an on-call rotation for customer needs and critical issues.

Requirements

• 2+ years of experience in a customer-facing role.
• Technical background through professional experience or education.
• Conversant in SQL or willing to learn basic and advanced topics.
• Strong discovery, interpersonal, verbal, and written communication skills.
• Ability to adapt to an evolving work environment and operate with ambiguity.
• Understanding of the technology industry and its key players.

Culture & Benefits

• Opportunity to work cross-functionally and contribute across the organization.
• Equity compensation through ISO options.
• Early exercise and a 10-year post-termination exercise window for ISO options.
• Environment emphasizing initiative, curiosity, humility, kindness, and collaboration.