5 дней назад
Customer Success Engineer (Identity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Engineer (Identity) (OAuth2/OIDC/SAML): Onboarding customers and implementing authentication integrations across web and mobile stacks with an accent on debugging identity protocols, configuring SDKs, and designing auth workflows. Focus on solving complex SAML, OIDC, SCIM, and MFA issues, writing diagnostic code, and feeding customer insights into product development.
Location: Tel Aviv, Israel; full-time hybrid
Company
is a developer-first identity provider that helps organizations deploy authentication, MFA, SSO, and AI-agent authentication through a drag-and-drop platform.
What you will do
- Onboard customers from signed contract through production integrations.
- Pair with engineers on Flows setup, SDK integration, and authentication workflow design across React, Node.js, Next.js, and mobile stacks.
- Debug SAML, OIDC, SCIM, and MFA integration issues and create minimal reproductions, scripts, and feature showcases.
- Own customer relationships, monitor adoption, run periodic reviews, and identify expansion opportunities for sales.
- Translate customer issues into actionable engineering reports and bring recurring feedback into product reviews.
- Help QA new features, improve documentation, and build internal tools as the customer success function scales.
Requirements
- 4+ years of experience in a customer-facing technical role such as Customer Success Engineer, Solutions Engineer, or Technical Account Manager.
- Strong ability to debug OAuth2, OIDC, SAML, and MFA integrations.
- Working knowledge of JavaScript and TypeScript, including React, Node.js, and Next.js.
- Clear written communication for documentation, issue reports, Slack messages, and customer emails.
- Ability to manage difficult customer conversations and turn them into concrete plans.
Nice to have
- Experience with CIAM or identity platforms such as Auth0, Okta, Stytch, WorkOS, or Frontegg.
- Mobile development experience with Swift or Kotlin.
- Familiarity with AWS, GCP, Azure, and CI/CD pipelines.
- Knowledge of GDPR, CCPA, SOC 2, or other compliance standards.
- Previous startup experience.
Culture & Benefits
- Hands-on ownership of customer relationships from implementation through ongoing success.
- Close collaboration with engineering, product, QA, and sales.
- Opportunity to write code, build internal tools, improve documentation, and influence product direction.
- Full-time hybrid work in Tel Aviv.
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