Support Agent (Video Games)

Location: Not specified

Company

hirify.global is a video game label creating and publishing long-term game franchises in partnership with developers worldwide.

What you will do

• Learn the games and their common player issues.
• Respond to player questions and technical problems through email, support forms, Steam, Discord, and other community channels.
• Troubleshoot crashes, save problems, connectivity errors, and platform-specific behavior across PC, consoles, and mobile devices.
• Collect diagnostic information and convert player reports into clear, actionable bug reports.
• Identify recurring issues and emerging trends across support and community channels.

Requirements

• Previous experience in player support, customer support, community management, or a similar player-facing role.
• Strong written English and the ability to adapt tone to different players and situations.
• Ability to work independently and take ownership within a small team.
• Ability to multitask and manage priorities across multiple projects.
• Patient and professional communication style.

Nice to have

• Experience writing bug reports or collaborating with QA and development teams.
• Understanding of which follow-up questions provide developers with useful information.
• Ability to investigate issues thoroughly before escalation.

Culture & Benefits

• Work within a small team with independent ownership.
• Support games released across PC, console, and mobile platforms.
• Collaborate with QA and development teams when investigating player issues.