Administrative Assistant (Healthcare)

Location: Fully remote from a European Union country; working hours follow US Pacific Time, with regular weekend coverage.

Company

hirify.global operates a product-driven online mental healthcare platform focused on accessible, evidence-based, and personalized care.

What you will do

• Handle incoming and outgoing patient communications, primarily by phone.
• Resolve appointment, prescription, and customer support requests.
• Coordinate cases with healthcare providers, pharmacies, and internal teams.
• Manage patient cases end to end, provide updates, and escalate sensitive issues when needed.
• Maintain accurate documentation in CRM and EMR systems and complete daily operational tasks on time.
• Communicate with empathy, clarity, and professionalism in a high-volume environment.

Requirements

• At least 2 years of recent, hands-on online Customer Support experience, with Customer Support as the current or most recent role.
• Previous remote Customer Support experience and inbound/outbound phone support in fluent English.
• Experience handling complex, sensitive, or escalated cases in a high-volume customer-facing environment.
• Healthcare background through education, medical studies, or experience with medical institutions.
• CRM experience, strong attention to detail, accurate data handling, empathy, and organizational skills.
• Ability to work under a B2B contract from a European Union country and availability for a regular five-day schedule including weekends during US Pacific Time hours.

Nice to have

• Experience in healthcare, telehealth, or medical administration.
• Experience working directly with patients, healthcare providers, or pharmacies.
• Familiarity with prescription workflows and EMR or healthcare management systems.
• Experience in a US healthcare environment.

Culture & Benefits

• Fully remote collaboration within Europe under a B2B model.
• Health insurance compensation after the probation period.
• Sports and wellness compensation, 19 paid vacation days, and 3 additional wellness days annually.
• Paid sick leave for the first 5 working days.
• Flexible shift options, with exact scheduling agreed during the interview process.

Hiring process

• Discuss schedule options and availability during the interview process.
• Speak with the HR manager and Head of MedOps before receiving an offer.