Healthcare Virtual Assistant

Location: Remote from South Africa or the Philippines

Salary: $900–$1,100 per month

Company

hirify.global supports a growing mental health practice with remote administrative and patient support.

What you will do

• Answer patient phone calls and provide professional support.
• Schedule and coordinate appointments and follow up with patients.
• Manage billing claims, denials, rejections, and prior authorizations.
• Document patient communications in the EHR and maintain accurate patient records.
• Provide general healthcare administration and communicate with patients and healthcare staff.
• Use RingCentral and learn the Eikonotes EHR system.

Requirements

• Previous experience in a healthcare or medical environment.
• Experience with EHR or EMR systems and a strong understanding of healthcare administration.
• Experience completing prior authorizations and handling insurance claims, denials, and rejections.
• Strong written and verbal English communication skills.
• Excellent organisation and time management, with the ability to work independently and manage multiple priorities.
• Reliable internet connection and a professional remote working environment; able to handle confidential patient information appropriately.

Nice to have

• Experience in a mental health or therapy practice.
• Previous experience with Eikonotes or RingCentral.
• Spanish-speaking ability.

Culture & Benefits

• 100% remote work.
• Full-time schedule of 40 hours per week.
• $50 birthday bonus.
• $200 testimonial bonus.
• No activity tracker.
• AI tools may support parts of the hiring process, while final decisions are made by people.