5 дней назад
Enterprise Application Support Technician (Financial Systems)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Enterprise Application Support Technician (Financial Systems) (ERP and enterprise application support): Supporting and troubleshooting KBR’s core financial and operational systems, including Deltek Costpoint, RFgen, Bloomberg Tax, and related interfaces, with an accent on application reliability, access troubleshooting, and ticket queue management. Focus on root cause analysis across network, database, and application layers, monitoring automated data pipelines, and supporting ERP upgrades and system integrations.
Location: Remote - U.S.
Company
provides science, technology, engineering, and lifecycle solutions to government and commercial clients, including green hydrogen and green ammonia projects.
What you will do
- Manage the technical support queue and tier-2/tier-3 escalations for Deltek Costpoint, RFgen, Bloomberg Tax, CMI, and related enterprise applications.
- Investigate application errors, security and access requests, system integration issues, and routine operational failures.
- Perform root cause analysis across network, database, and application layers before escalation.
- Monitor interfaces, scheduled jobs, and automated data pipelines to identify failures proactively.
- Support ERP upgrades, SaaS readiness initiatives, release management, system testing, custom integrations, and workflow automation.
- Maintain runbooks, configurations, troubleshooting guides, and user access documentation while following security and audit controls.
Requirements
- Bachelor’s degree or equivalent technical experience in computer science, information systems, information technology, or a related field.
- At least 2 years of experience in IT support, application administration, or highly technical support.
- Experience supporting enterprise applications, ERP systems, or complex financial software; Deltek Costpoint experience is highly preferred.
- Logical troubleshooting skills and the ability to diagnose software and system integration issues.
- Foundational knowledge of data structures, basic SQL querying, API or interface concepts, and system access troubleshooting.
- Strong technical communication, prioritization, and collaboration skills.
Culture & Benefits
- Full-time remote work in the U.S.
- Opportunities to cross-train with senior system administrators and solution architects.
- Career development toward enterprise application administration or solution architecture.
- Benefits may include a 401(k) plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending, disability coverage, and paid time off.
- Professional training, development opportunities, and a flexible work schedule.
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