Technical Product Analyst III (SQL)

Location: Remote, USA

Salary: $28.00–$30.00 per hour, with eligibility for commission or an annual performance incentive plan.

Company

hirify.global provides software and related business solutions, with a focus on customer support, product reliability, and employee wellbeing.

What you will do

• Provide advanced technical support for hirify.global software and manage customer cases through resolution.
• Handle complex client software issues, including hot-fix updates for in-house and outsourced clients.
• Document customer interactions, actions, resolutions, case status, and next steps while meeting service-level objectives.
• Lead client escalations, bridge calls, and war-room sessions by coordinating peers, management, Development, QA, and external vendors.
• Participate in triage and bug-scrub meetings and contribute to product documentation and training.
• Monitor team workload and performance dashboards, assist during high-volume periods, and help prioritize work.

Requirements

• High school education and at least 3 years of help desk or customer service experience.
• At least 3 years of scripting experience with SQL, Progress, PowerShell, or similar tools.
• At least 3 years of basic PC troubleshooting or repair experience and hirify.global product support experience.
• At least 3 years of Microsoft Office experience, plus document creation skills.
• Must be 18 years of age or older.
• Must be able to work remotely from the USA.

Nice to have

• Associate or bachelor's degree in IT or a related field.
• Programming background.
• Experience with workstation operating systems, server operating systems, TCP/IP, DNS, and antivirus products such as Managed Antivirus, CrowdStrike, or Carbon Black.

Culture & Benefits

• Healthcare coverage including medical, dental, and vision plans.
• Paid time off, volunteer time off, and holidays.
• Employer-matched retirement plan and employee stock purchase plan.
• Short-term and long-term disability coverage.
• Infertility treatment, adoption, and surrogacy assistance.
• Tuition reimbursement and an inclusive workplace recognized as a top employer.