Technical Support Engineer 2

Location: Remote, associated with Dallas, Texas, United States; flexible shifts, on-call rotation, after-hours availability, and occasional travel may be required.

Company

hirify.global provides enterprise data center, cloud, and interconnection services through managed infrastructure and world-class facilities.

What you will do

• Troubleshoot and resolve Windows, Linux, cloud, application, network, virtualization, and database issues.
• Manage VMware virtual infrastructure, including vCenter and vCloud Director, and perform platform maintenance.
• Operate Windows server environments, Active Directory, web services, databases, firewalls, load balancers, and network infrastructure.
• Monitor production systems, investigate performance and hardware alerts, and support backup and restore operations using enterprise tools.
• Provide technical assistance to customers, document server and firewall decommissioning, and maintain operational procedures.
• Participate in on-call support and identify efficiencies in daily processes.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 5+ years of experience in information technology, including 3+ years with Windows and/or Linux platforms.
• 3+ years of experience with VMware virtual infrastructure and Microsoft SQL and IIS services.
• Experience with Active Directory, Microsoft products, TCP/IP networking, routers, switches, firewalls, and load balancers.
• Required scripting experience with Python, PHP, or PowerShell.
• Strong troubleshooting, customer service, documentation, communication, prioritization, and project planning skills.

Nice to have

• Experience with ScienceLogic or Zabbix.
• Experience with Ansible.
• Experience with MySQL, Apache, ColdFusion, backup, patching, and monitoring.

Culture & Benefits

• Health, vision, and dental insurance.
• Short-term and long-term disability insurance.
• Life insurance.
• 401(k) with company match.
• Three weeks of paid time off and paid holidays.