Application Support Analyst III: Complementary Solutions

Location: Remote within approximately a 70-mile radius of offices in Allen, Texas; Lenexa, Kansas; Springfield, Missouri; Monett, Missouri; Birmingham, Alabama; Charlotte, North Carolina; or Louisville, Kentucky. Hybrid workplace with up to 5% travel; onsite interviews or in-person onboarding may be required.

Salary: $53,650–$70,000 annually, based on location and experience.

Company

hirify.global provides technology solutions for community banks and credit unions, including digital banking, payments, and enterprise content management software.

What you will do

• Support customer migrations across core banking, in-house, hosted, and hosted/in-house environments.
• Analyze existing customer products and processes and map them to hirify.global software.
• Configure customer systems, parameters, job files, and related business processes.
• Track customer issues, coordinate resolutions, and communicate requirements with programmers and internal teams.
• Prepare customers for migration, guide them through the process, and provide post-migration support.
• Create training materials and documentation and train customers and less experienced colleagues.

Requirements

• Four years of experience in application support, implementation, or development in an IT role.
• Must live within approximately 70 miles of one of the specified U.S. office locations.
• Immigration sponsorship and support are not available, including H-1B and STEM OPT support.
• Ability to support customers remotely or at customer sites.
• Strong customer communication and issue-resolution skills.

Nice to have

• Understanding of banking operations.
• Solid knowledge of SQL queries.
• Moderate scripting experience.
• Bachelor’s degree in Applied Science or a similar field.
• Ability to travel up to 5% for meetings, training, and professional conferences.

Culture & Benefits

• Benefits support physical, mental, and financial well-being.
• Collaborative culture focused on accountability, practical problem-solving, and inclusion.
• Equal employment opportunity across hiring, development, compensation, and benefits practices.