Service Desk Level 1 Analyst

Location: Remote; 3rd shift, Wednesday to Monday, 11:00 p.m.–7:00 a.m. CST

Pay: $20 per hour plus a $0.40 overnight differential

Company

hirify.global provides IT services and support with a focus on reliable technical assistance and employee development.

What you will do

• Respond to technical support requests by phone, email, and chat.
• Document service desk interactions and resolutions in the ticketing system.
• Provide first-level support for desktop and laptop computers, printers, mobile devices, software, and basic network issues.
• Resolve incidents when possible and escalate issues when necessary.
• Follow up with customers and employees to confirm satisfaction and timely resolution.
• Participate in training, certifications, self-directed learning, and assigned special projects.

Requirements

• High school diploma or equivalent required.
• 1–2 years of experience in technical support, preferably in a service desk environment.
• Strong customer service skills and the ability to explain technical information to non-technical users.
• Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting.
• Ability to work independently, collaborate with a team, solve problems, and prioritize multiple tasks.
• Availability for the 3rd-shift schedule from Wednesday to Monday, 11:00 p.m.–7:00 a.m. CST.

Nice to have

• Associate or bachelor’s degree in computer science or a related field.
• HDI Support Center Analyst, ITIL Foundation, or Microsoft 365 Fundamentals certification, or progress toward certification.
• Knowledge of ITIL or similar frameworks.

Culture & Benefits

• Medical, dental, and vision coverage.
• Life insurance, 401(k) with company match, and FSA/HSA options.
• Paid holiday and pet insurance.
• Certification support, career development paths, and a collaborative workplace.