Guest Experience Specialist (Portuguese & English, Hospitality)

Location: Fully remote from the Philippines; availability for European night hours is required.

Company

hirify.global manages short-term rentals and hospitality operations for guests around the world through a global, multicultural organization.

What you will do

• Provide fast, friendly support through email, chat, and phone.
• Resolve booking issues such as date changes, payment errors, and double bookings.
• Act as the first point of contact for guests with active reservations.
• Coordinate with local teams on urgent maintenance, cleaning, Wi-Fi, and other stay-related issues.
• Follow up on cases and provide tips, special requests, or creative solutions to improve guest stays.
• Use hirify.global’s digital tools and processes to handle cases efficiently.

Requirements

• Fluent Portuguese and English; Spanish or French is a plus.
• Previous experience in hospitality, customer service, or a similar role.
• Proactive, independent, adaptable, and capable of solving problems in a fast-paced environment.
• Comfort with digital tools and technology platforms.
• Availability to work European night hours.

Culture & Benefits

• Freelance contract with flexible working arrangements.
• Remote work from the Philippines.
• International experience in travel and hospitality.
• Continuous training and development opportunities.
• Supportive, people-focused, and multicultural environment with colleagues from more than 60 nationalities.
• Competitive pay and possible bonuses.