Customer Service Executive - FT Live (Events)

Location: Manila, Philippines; 50% hybrid working model with two to three days onsite

Company

hirify.global is a global news organisation whose FT Live division produces conferences, strategic forums, and digital webinars for executive audiences.

What you will do

• Respond to customer emails and phone calls in line with service level agreements.
• Support delegates through event booking processes and handle cancellations and refunds.
• Reconcile orders and coordinate with customers and finance on account queries.
• Identify inconsistencies and technical issues, escalating queries when necessary.
• Maintain knowledge of customer-support systems including Bizzabo and Brella.
• Work with events, technology, and IT teams to support event delivery and continuous system improvement.

Requirements

• At least two years of experience in customer service or a customer-facing administrative environment.
• Exceptional written English and confident oral and written communication skills.
• Strong numerical, organisational, multitasking, prioritisation, and attention-to-detail skills.
• Ability to process large volumes of data accurately, work across multiple systems, and meet strict deadlines with minimal supervision.
• Strong computer skills, including competence with G Suite, and the ability to work effectively in a fast-paced team environment.
• Ability to work in the Manila hybrid arrangement, averaging two to three onsite days.

Nice to have

• Foreign language skills.
• Experience with CRM and registration systems.
• Affinity with digital systems and platforms.
• Creative and innovative approach with a focus on continuous improvement.

Culture & Benefits

• Collaborative and inclusive workplace supporting professional growth and wellbeing.
• Generous annual leave and medical cover, varying by location.
• Inclusive parental leave packages and subsidised gym memberships.
• Opportunities to give back to the community.
• Flexible working pattern requests may be accommodated where feasible.
• Role may require travel and occasional late working.