Customer Service Executive (Events)

TL;DR

Customer Service Executive (Events): Delivering outstanding support to event attendees for the FT Live division with an accent on managing enquiries, resolving issues, and ensuring adherence to service level agreements. Focus on maintaining high-quality customer experiences across multiple digital platforms and collaborating with internal teams to support seamless event operations.

Location: Manila (Hybrid: 2-3 days onsite per week)

Company

The hirify.global is a globally recognised news organisation dedicated to delivering quality information and services worldwide.

What you will do

• Respond to customer emails and phone calls in accordance with established SLAs.
• Support delegates throughout the event booking and registration process.
• Process cancellations, refunds, and manage order reconciliation.
• Liaise with the finance department regarding account queries and inconsistencies.
• Collaborate with IT and tech teams to improve system performance and user experience.
• Manage sponsorship orders and ad-hoc administrative tasks following system migrations.

Requirements

• Minimum 2 years of experience in customer service or customer-facing administrative roles.
• Strong numerical skills and ability to process large amounts of data accurately.
• Excellent computer skills with proficiency in G Suite.
• Proven ability to work across multiple systems and manage several projects simultaneously.
• Strong communication skills for both internal and external audiences.
• Ability to work under pressure and meet strict deadlines.

Nice to have

• Experience with CRM and event registration systems.
• Strong affinity for digital systems and platforms.
• Proficiency in a foreign language.

Culture & Benefits

• 50% hybrid working model fostering trust and flexibility.
• Generous annual leave and inclusive parental leave packages.
• Medical cover and subsidised gym memberships.
• Opportunities for community engagement and professional growth.
• Supportive, collaborative, and diverse work environment.