Support Specialist

Location: Remote in Guatemala

Company

hirify.global Group is a technology company that adapts globally sourced technologies into everyday services for local communities.

What you will do

• Respond to customer queries by phone, email, and chat in a timely and accurate manner.
• Make outbound and proactive calls to customers and partners.
• Share feature requests and effective workarounds with team members.
• Gather customer feedback and share insights with product, sales, and marketing teams.

Requirements

• Strong written and verbal communication skills in Spanish and English.
• Good problem-solving and conflict-management skills.
• Ability to write quickly and accurately.
• Passion for helping and communicating with people.
• Customer service experience is preferred.

Culture & Benefits

• Remote work arrangement in Guatemala.
• Life and private health insurance.
• Psychological support available in different languages.
• Focus on team wellbeing and work-life balance.