Executive, Customer Service (Fintech)

Location: Manila, Philippines; hybrid setup with onsite work Monday to Thursday and work-from-home on Fridays

Company

hirify.global operates a tech- and AI-powered personal finance aggregation and comparison platform for insurance and banking products across multiple Asian markets.

What you will do

• Respond promptly and accurately to customer inquiries through email, chat, and phone.
• Resolve customer issues and complaints while maintaining a positive customer experience.
• Explain MoneyMax products and services clearly and concisely.
• Escalate complex inquiries and complaints to the appropriate department or supervisor.
• Maintain accurate customer interaction records and follow service policies.
• Collaborate with colleagues and contribute to improving customer service processes.

Requirements

• Fluency in written and spoken Tagalog and English is mandatory.
• At least one year of customer service experience, especially handling email and chat inquiries.
• Proficiency with customer service software and tools.
• Strong problem-solving, critical-thinking, multitasking, and prioritization skills.
• Excellent attention to detail, accuracy, and communication skills.
• Ability to work independently and collaboratively.

Nice to have

• Familiarity with the Philippines financial services industry.
• Experience using Zendesk as a ticketing tool.

Culture & Benefits

• Day-shift schedule with weekends off.
• Annual leave, birthday leave, tenure leave, and international remote work leave.
• Professional training, career advancement, and internal mobility opportunities.
• Insurance coverage and a mental wellness program.
• Inclusive and diverse working environment.