Customer Service Advisor (Polish)

Location: Fully remote from Lisbon, Portugal

Company

hirify.global is hiring for a leading Outsourcing/BPO company working with an international pet supplies company.

What you will do

• Provide customer support through inbound calls, emails, and chat.
• Handle product enquiries and provide accurate product information.
• Process customer orders and manage account cancellations.
• Prepare, maintain, and review purchasing files accurately.
• Address customer complaints and work to improve customer satisfaction.
• Identify relevant cross-selling opportunities.

Requirements

• Native-level Polish with excellent written communication skills.
• English at B2 level or higher.
• Strong customer service, communication, and customer-focused skills.
• Ability to handle enquiries and complaints professionally.
• Strong attention to detail and accuracy.

Nice to have

• Experience in cross-selling.

Culture & Benefits

• Full-time employment with an initial training and guidance program.
• International and multicultural working environment.
• Coaching and mentoring opportunities.
• Health and wellbeing initiatives.
• Monthly meal allowance.
• Access to a modern city-center office and public transportation, alongside the remote work model.